Refund policy
At SR Pantry, we are committed to delivering fresh and high-quality traditional food products to our customers. Since our products are food items, we follow a strict refund and return policy to maintain quality and hygiene standards.
Returns & Replacements
We accept returns or replacements only in the following cases:
- Wrong product delivered
- Damaged product received
- Package received in poor condition
Customers can apply for return with 24hrs after receiving the product
Non-Returnable Items
Due to the nature of food products, we do not accept returns for:
- Opened or used products
- Taste preferences or personal dislikes
- Orders reported after 24 hours of delivery
Replacement policy
The replaced product will be delivered in 5-7 business days
Refund Process
Once the issue is verified by our team, eligible refunds will be processed within 5–7 business days to the original payment method.
Order Cancellation
Orders can be cancelled only before dispatch. Once the order is shipped, cancellation requests cannot be accepted.
Contact Us
For refund or replacement requests, please contact us with your order details.